By David Macgill - 29th June, 2011Great Apple Care Service
After a recent upgrade to a 27" iMac I7, I started having a few issues but Apple to the rescue, refreshingly good service, here's how it panned out.
I work on my iMac everyday so it is my livelihood. I had reported an issue over the phone via Apple Care some weeks back and though it resolved my issue of random shut downs whilst working. That was not the case and after another random shut down on Sunday/Monday 26th/27th June 2011 I called Apple Care back on Tuesday 28th June 2011 and they recommended I bring my mac in for a check over.
I booked a genius bar meeting the same day and had my iMac diagnosed and replacement parts ordered by the end of Tuesday. The person who served me was "Max" at the Gateshead Metro Centre Mac store. I received an email on Wednesday morning saying my parts had arrived and could I bring my iMac back in, i duly did so at 4pm expressing to "Max" how important my iMac was for work.
Amazingly it is now 9pm the same day and I have my iMac back in perfect working order and am writing this article to you, Replacement power supply, 27" display (screen burn issues) and a new logic board replaced in four hours. Truly great customer service and thank you Max, what a star!!! ;)
